
by Susan Gosselin
Vest Director of PR
Used to be, when you put out television advertising, the only thing you ever had to worry about was cutting through the clutter and sales results. But in today’s world of mashups, youtube, fan art/fiction and media creation programs nearly anyone can use your intellectual property for their own. It’s something brand managers should really be thinking about as they create their campaigns.
Exhibit A: Esurance. Most of you recognize the perky pink haired cartoon spokesmodel for esurance, right? Well, apparently, the face that launched thousands of new insurance accounts launched something else the company didn’t intend: an army of amateur artists, film makers and cartoonists making x-rated art with her image. (the illustration above is a very, very tame rendition.) The problem was becoming so bad that Erin’s many doppelgangers were completely drowning out the company’s legitimate presence in the search results, and hijacking the company’s presence on the Internet. Who would have thought something like this could have happened even a few years ago? But, there are plenty of perverts out there with photoshop, animation software and video editing suites and plenty of time on their hands. I suppose no one should be surprised.
From a crisis management perspective, this is a classic example of when to cut bait. Happily, this is what Esurance has decided to do. No amount of indignant press releases or targeted lawsuits would have ever stamped out this brand infestation. It would have only served to bring more attention and search results to the cause. Since it’s just a brand character and not the company’s core product, they can afford to do this.
Poor Erin. Now that she’s been fired from her day job, she’ll have to go out onto the mean streets on her own. Sounds like the beginning of a comic book series, to me.